1. Scope of Warranty
WorkBooth warrants that the Products are free from defects in materials and workmanship under normal indoor office use and in accordance with WorkBooth installation, operation, and maintenance guidelines.
This Warranty Policy applies to Products sold:

• directly by WorkBooth to the end customer, or
• via authorized WorkBooth dealers.

This Warranty Policy constitutes:

• an integral and mandatory annex to any supply agreement, and
• a public offer, binding upon acceptance by purchase, installation, or use of the Product.

2. Warranty Period
2.1 Standard Warranty
Structural Warranty: 2 years
Electrical Components: 1 year
Chairs and Upholstery Materials: 1 year
Warranty coverage applies only if installation and reconfiguration are carried out by WorkBooth certified installers and comply with WorkBooth’s installation and use terms.
2.2 Exceptions & Limitations:
The following items or conditions are not covered under this warranty:

• Consumable components, such as LED lights;
• Damage caused during transportation or improper storage;
• Normal wear and tear;
• Accidental damage, misuse or abuse;
• Products or components not installed or reconfigured by certified WorkBooth installers;
• Improper installation performed by the customer;
• Unauthorized modifications made by the customer or dealer;
• Color deviations: while we take care to ensure consistent finishes, exact color matches for painted metals, wood finishes, or fabrics cannot be guaranteed, especially for repeat orders;
• Natural changes to materials, such as: aging effects from light exposure, natural marks, scars or wrinkles in leather or other natural materials.

3. Start of Warranty Period
The warranty period commences on the date of submission of a duly completed Assembly & Acceptance Report, including required photo and/or video documentation.
The Assembly Report must be submitted no later than three (3) days from the date of product assembly.
If the Assembly Report is not submitted within this timeframe, the warranty shall not be activated.

4. Allocation of Responsibility for Indirect Sales (WorkBooth → Dealer/Reseller → Customer)
In dealer-based transactions, the Product may be supplied to the end customer either directly by the Dealer or through one or more Resellers. Responsibilities are divided as follows:
Dealer — a legal entity or individual entrepreneur that purchases Products directly from WorkBooth under a supply or distribution agreement and is authorized to sell Products to customers either directly or through appointed Resellers.
Reseller — a legal entity or individual authorized by the Dealer to sell, deliver, and/or install Products to end customers, acting within the Dealer’s distribution network and under the Dealer’s responsibility.
Service Provider — dealer/reseller/third party or individual installer certified by WorkBooth as a Service Provider, who has successfully completed the required training and certification procedures and is approved to perform installation, calibration, and warranty-related works.
a) Dealer Responsibilities
The Dealer is responsible for the proper acceptance of the Product from WorkBooth and for ensuring that all further handling, storage, transfer, and installation activities — whether performed by the Dealer or its Resellers — comply with this Warranty Policy.
b) Reseller and Service Provider Responsibilities
Reseller and Service Provider responsibilities include:

• Initial Inspection: The Reseller must record a video immediately upon opening the shipping container to document any visible damage to the factory packaging or the components themselves.
• Unpacking at the Installation Site: If the exterior packaging is intact, any internal damage to the components discovered during unpacking must be documented (via video or photographic evidence) at the installation site, strictly prior to the commencement of any assembly or installation work.

Such video documentation serves as evidence of the Product’s condition after transportation and helps prevent warranty claims for damage that may occur after unpacking, including during the relocation of unpacked parts from the crate unpacking area to the installation zone.
c) Internal Inspection for Concealed Defects During Assembly and Calibration

• During the assembly process, claims will only be accepted for concealed defects or internal damage that could not reasonably be identified or assessed during the unpacking stage.
• Upon completion of the assembly, the required calibration and functional setup must be performed. 

A final summary video must then be recorded, clearly demonstrating the fully assembled cabin in operation and confirming that all functional components work correctly.
d) General Provisions and Liability 

• Where the Dealer sells or delivers the Product directly to the end customer without involvement of a Reseller, the Dealer shall assume and perform all responsibilities set forth in this section for the Reseller.
• Failure to document any external damage during Initial Inspection or Unpacking at the Installation Site shall be deemed acceptance of the Product’s external conditions.
• Failure to document any concealed defects or internal damage during Assembly and Calibration shall be deemed acceptance of the Product’s internal conditions.
• Any subsequent claims related to external damage shall be considered non-warranty, unless otherwise expressly agreed in writing.

5. Certified Installation and Service Requirement

• This Warranty is valid only if installation, relocation, dismantling, and warranty service are performed exclusively by Сertified Service Providers.

WorkBooth bears no warranty obligations for Products installed or serviced by non-certified parties.

6. Assembly & Acceptance Documentation
The following documentation is mandatory:

• Assembly & Acceptance Report,
• Photo and/or video evidence of unpacking in case of a condition complaint.
• Identification of the certified service provider.
• Final summary video

Absence or falsification of documentation voids the warranty.

7. Warranty Claims Procedure
To initiate a warranty claim, the claimant must:

1. Notify WorkBooth in writing within 21 calendar days of discovering the defect.
2. Submit:

• a completed Warranty Claim Form,
• photo/video evidence of the defect,
• Assembly & Acceptance documentation.

If the defect may pose a risk to persons or property, immediate notification is required.

8. Warranty Remedies
At its sole discretion, WorkBooth may:

• repair the defective part,
• replace the defective part or Product,
• reimburse the defective part.

Warranty remedies do not extend or restart the warranty period.

9. Compensation of Warranty Parts and Labor
Where a defect is:

• approved by WorkBooth,

WorkBooth shall:

• compensate for the cost of replacement parts;
• reimburse labor costs associated with material and labor-intensive warranty replacement works, where such works are reasonably required for proper warranty fulfillment;
• such reimbursement shall be made in accordance with the scope of works and rates pre-approved by WorkBooth and based on previously agreed arrangements.

Unauthorized work or unapproved costs shall not be reimbursed.

10. Exclusions and Limitations
This Warranty does not cover:

• normal wear and tear,
• cosmetic changes,
• misuse or improper operation,
• unauthorized modifications,
• relocation or reassembly carried out by a non-certified Service Provider,
• use of non-approved parts or accessories,
• force majeure events,
• products relocated outside the original delivery region.

11. Governing Law
This Warranty Policy shall be governed by and construed in accordance with the laws of  Georgia.

12. Entire Agreement
This Warranty Policy constitutes the sole and exclusive warranty provided by WorkBooth and supersedes all prior representations.